Conditions

Prices

All prices are valid for delivery in Switzerland and include the legal value-added tax. For orders delivered to other countries, the prices are in Euro (excluding VAT). The prices are binding and are valid at the time of ordering. Price alterations subsequent to the time of ordering will not be taken into consideration. We explicitly reserve the right to adjust prices. Prices and special offers are valuable only for private persons (no rentals).

Orders

All orders are binding. If there are delivery problems, you will be informed by e-mail. If you order titles appearing soon or momentarily out of stock, they will be reserved for you.

Payment

With credit card or against prepayment. We accept Visa and Mastercard.

Delivery within Switzerland

We deliver free of charge by priority letter-mail and by Swiss Express for packages. Please indicate if you prefer a different method of delivery.

Delivery worldwide

Delivery by post, plus expedition expenses. Payment by credit card only. Please take note that deliveries from Switzerland to other countries which exceed 30 Euro might entail import duties and handling fees.

Mailing

Orders are generally sent out within one or two days after we receive the payment. We decline any responsibility for delays during transport.

Returns

Due to authors' rights, multimedia products, CDs, videos and DVDs may not be returned or exchanged. If there is an error in fulfilling the order or a production defect, return the article to us and we will replace it with the same article in flawless condition. Please give us your customer number, the bill number and your reason for returning the item. Return shipments are under the customer's liability.

The place of jurisdiction is Basel.

© 2008 trigon-film Foundation, Basel. Our offices are in Ennetbaden.