Which films can I watch with a subscription?
You can view all films available at your location. There are no additional restrictions.
How many movies can I watch with a subscription?
Depending on your subscription you can rent two (basic subscription), five (standard subscription) or an unlimited number of films (supporter subscription) per month at no additional cost. You can watch rented movies for five days (120 hours) as often as you like and continue them on any device.
In which countries is the Online Cinema subscription available?
The subscription is available in Switzerland, Austria and Germany. Depending on the country you are in, the number of films available varies according to the legal situation. You can find the availability of each movie on the respective film page.
How can I test the subscription?
Start with the monthly basic subscription. If you are not satisfied afterwards, you can cancel your subscription at any time in your account or upgrade it to a different subscription plan.
What are the payment methods are available?
You can pay for your subscription by credit card (Visa or Mastercard), with the PostFinance Card, via PostFinance e-finance or by invoice. You can choose between an annual subscription or a monthly credit card charge (Visa/Mastercard only). An annual subscription gives you two months for free. If you wish to pay by invoice, your subscription will usually be activated within five working days after receipt of payment. We will inform you by e-mail as soon as your account is activated.
When will the monthly film credit be renewed?
For monthly payments it is renewed on the day you purchased the subscription. Example: If you buy your subscription on March 14, your film credit will be renewed on the 14th of each month. With annual payment, your film credit will always be renewed on the first day of the month. In your account you can find an overview of your current film credit, your rented films and the rental data.
Can I transfer unused film credit to the next month?
No. Similar to a mobile phone subscription, the monthly film credit expires when it is not used. But even if you do not use up your full contingent every month, your subscription will still help to support film production from South and East!
What happens when the film credit is used up?
You can still rent films individually or switch to a subscription with more film credit (see „How can I change my subscription?“).
How can I renew or change my subscription?
You will find all the options to renew or cancel your subscriptions under „My account“
. If you have chosen automatic renewal, your subscription will be renewed until you cancel it in your account. If you want to change your subscription (for example an upgrade from basic to standard subscription), cancel your existing subscription and resubscribe to the subscription plan of your choice. The new subscription comes into effect on the day on which the cancelled subscription expires. If you want an immediate update, please contact us.
How can I cancel my subscription?
With monthly payment your subscription will be automatically renewed. You can cancel your subscription at any time in your account. To do so, click on „My account“
and you will find further instructions there. With annual payment you have the choice between automatic renewal or expiry of your subscription after one year. We will send you a reminder a month before renewal or expiration. You can stop the automatic renewal at any time in your account.
How can I deposit another credit card as a method of payment?
To use a different credit card, you have to cancel the current subscription and buy a new one with the new card. The existing subscription will be cancelled per the end of the period that has already been paid for and the new subscription will start the day after.
Why are there fewer films available online in Germany and Austria than in Switzerland?
As a film distributor we have limited territorial rights for each individual film title. We try to offer as many of our movies as possible in Germany and Austria as well and are extending our offer there constantly.
Where can I redeem my gift subscription?
How much time to I have to redeem my gift subscription?
The voucher is valid for two years after purchase. The period of validity is printed on the gift voucher.