Frequently Asked Questions for the Online Cinema (FAQ)

Customer support Online Cinema:
Mo-Fr from 9am to 5pm
Mail: vod@trigon-film.org
Phone: +41 56 430 12 30

How it works
On which devices can I watch movies?
With any modern browser or with our iOS App.
How can I rent films?
You have the choice: You can either rent films individually or choose one of three subscriptions.
How long can I watch a film that I rented?
You can watch rented movies for five days (120 hours) as often as you like and continue on any device. This applies to both the subscription and individual rents.
Who is behind the Online Cinema?
trigon-film is a non-profit Swiss film foundation that has been distributing carefully selected films from Latin America, Asia, Africa and Eastern Europe in cinemas, on DVD and online since 1986. We also support filmmakers by giving them a chance to show their films to a broad and interested audience in Switzerland and beyond.
In which countries can I use the Online Cinema?
Depending on where you are, the number of films available varies according to the legal situation. There are no restrictions in Switzerland and Liechtenstein. On each film page you can see its availability.
What subtitles are available?
As a Swiss film distributor we give priority to German and French subtitles, therefore those two languages are available for almost all films. To a large extent, these are created and translated by us. Wherever possible, we also offer English subtitles. Italian and Spanish subtitles are unfortunately only occasionally available. The subtitles for each film can be viewed on the respective film page before the film rental. On the search page, the films can be sorted according to the different subtitle languages.
Which films from the trigon-film catalogue can I watch online?
All new films become available online once they are no longer shown in the regular cinema programme. However, the earlier films in the trigon collection are not all digitally available yet and making them available for our Online Cinema involves considerable financial expenditure. We try to digitize the older titles successively and to put them online.
Can I download a movie and watch it from anywhere?
No. The movies cannot be downloaded, you need a permanent internet connection with sufficient transfer speed.
Subscription
Which films can I watch with a subscription?
You can view all films available at your location. There are no additional restrictions.
How many movies can I watch with a subscription?
Depending on your subscription you can rent two (basic subscription), five (standard subscription) or an unlimited number of films (supporter subscription) per month at no additional cost. You can watch rented movies for five days (120 hours) as often as you like and continue them on any device.
In which countries is the Online Cinema subscription available?
The subscription is available in Switzerland, Austria and Germany. Depending on the country you are in, the number of films available varies according to the legal situation. You can find the availability of each movie on the respective film page.
How can I test the subscription?
Start with the monthly basic subscription. If you are not satisfied afterwards, you can cancel your subscription at any time in your account or upgrade it to a different subscription plan.
What are the payment methods are available?
You can pay for your subscription by credit card (Visa or Mastercard), with the PostFinance Card, via PostFinance e-finance or by invoice. You can choose between an annual subscription or a monthly credit card charge (Visa/Mastercard only). An annual subscription gives you two months for free. If you wish to pay by invoice, your subscription will usually be activated within five working days after receipt of payment. We will inform you by e-mail as soon as your account is activated.
When will the monthly film credit be renewed?
For monthly payments it is renewed on the day you purchased the subscription. Example: If you buy your subscription on March 14, your film credit will be renewed on the 14th of each month. With annual payment, your film credit will always be renewed on the first day of the month. In your account you can find an overview of your current film credit, your rented films and the rental data.
Can I transfer unused film credit to the next month?
No. Similar to a mobile phone subscription, the monthly film credit expires when it is not used. But even if you do not use up your full contingent every month, your subscription will still help to support film production from South and East!
What happens when the film credit is used up?
You can still rent films individually or switch to a subscription with more film credit (see „How can I change my subscription?“).
How can I renew or change my subscription?
You will find all the options to renew or cancel your subscriptions under „My account“. If you have chosen automatic renewal, your subscription will be renewed until you cancel it in your account. If you want to change your subscription (for example an upgrade from basic to standard subscription), cancel your existing subscription and resubscribe to the subscription plan of your choice. The new subscription comes into effect on the day on which the cancelled subscription expires. If you want an immediate update, please contact us.
How can I cancel my subscription?
With monthly payment your subscription will be automatically renewed. You can cancel your subscription at any time in your account. To do so, click on „My account“ and you will find further instructions there. With annual payment you have the choice between automatic renewal or expiry of your subscription after one year. We will send you a reminder a month before renewal or expiration. You can stop the automatic renewal at any time in your account.
How can I deposit another credit card as a method of payment?
To use a different credit card, you have to cancel the current subscription and buy a new one with the new card. The existing subscription will be cancelled per the end of the period that has already been paid for and the new subscription will start the day after.
Why are there fewer films available online in Germany and Austria than in Switzerland?
As a film distributor we have limited territorial rights for each individual film title. We try to offer as many of our movies as possible in Germany and Austria as well and are extending our offer there constantly.
Where can I redeem my gift subscription?
You can redeem your gift voucher here. You will have to create an account first or log in with an existing account.
How much time to I have to redeem my gift subscription?
The voucher is valid for two years after purchase. The period of validity is printed on the gift voucher.
Watch movies
How do I change the subtitles?
To change the subtitles, click on the "CC" button in the bottom right corner of the player. If you're using the iOS app, you can select the subtitles with the speech bubble at the bottom right. The available subtitles can be seen on the respective film page before the film rental.
Playback is not smooth
Try closing other programs on your computer and close open browser tabs and windows. If this does not help, select a lower image resolution using the settings button in the player.
The video stops regularly
Video streaming required high transfer rates. If you are connected to the Internet via a wireless network (WLAN or mobile data network), a good reception signal is required. Use the settings button to reduce the video resolution and watch movies over slow connections. Please note that the connection via a mobile WLAN hotspot is usually too slow.
The video quality is poor
Most movies are available in HD resolution (720p). Depending on the Internet connection, the player selects a lower resolution. Use the settings button in the player to change the resolution manually. There are some older titles of which there exist no flawless digital copies. We still want to make these films available, so we offer them in 480p. You can find the resolution available of each movie on the respective film page before rental.
Subtitles are not displayed
The subtitles can be selected using the "CC" button in the player. If you use an iPhone or iPad, we recommend using our iOS app. If the subtitles disappear during the movie, please try to reload the page.
The image on my TV screen or projector is small or cut off
Adjust the image aspect ratio in your TV or projector settings.
I connected my laptop to my TV or projector with a cable and the sound keeps coming from the wrong device
You can select in your laptop's system settings whether the sound is to be played through the internal speakers or the connected device.

For any further questions, please contact us per mail at vod@trigon-film.org or per phone at (+41) 056 430 12 30.

If you have a technical problem, please send us an e-mail with a detailed description of the problem, including any error messages (preferably with a screenshot) as well as information about the devices you would like to watch the film with.